Crossroads - Westpac Bank

Crossroads developed the Westpac Online Banking training CD-ROM. The CD-ROM has been developed utilising Macromedia Director.

The CD-ROM content covers some 80 sample pages from the Westpac website.

The objective of the CD-ROM was as a training and familiarisation vehicle for internal staff to raise their awareness of the facilities and functions available to Westpac customers through the Westpac website.

This version of the CD-ROM augmented the CD-ROM above and was specifically aimed at educating the branch staff on the benefits to be gained by customers taking advantage of the features provided by Internet banking. The CD-ROM was developed utilising Macromedia Director.

The CD-ROM content covers some 50 sample pages from the Westpac website.

Crossroads developed the Westpac ESS training CD-ROM. The CD-ROM has been developed utilising Macromedia Director.

The CD-ROM content covers training aspects for an internal computer system utilised by staff in their day to day work environment. The content covered the menu structure of the application, detailing the purpose for each screen, with examples of the filling-in and usage of screens with movie screen capture examples.

Crossroads developed the Westpac eBuy training CD-ROM. The CD-ROM has been developed utilising Macromedia Director.

The CD-ROM content covers training aspects for an internal Intranet/Internet based computer system utilised by staff in their day to day work environment. The content covered the menu structure of the application, detailing the purpose for each screen, with examples of the filling-in and usage of screens with movie screen capture examples.

Crossroads developed the Westpac Optimise CD-ROM in conjunction with Netx Australia and Integrated Options.

The CD-ROM was aimed at small to medium business enterprises, and explained the theory of the Working Capital Cycle. The CD-ROM contained a series of 25 questions, and based on the user response to these questions an overall product offering was built from a logic matrix and displayed in a text scrolling area.

This product profile contained explanations of a range of Westpac products, and links to the Westpac website for each of the products for a more detailed explanation/description. A printout of the product offering is also available. The CD-ROM was developed utilising Macromedia Director.

>>> Optimise Phase 2
Phase 2 of this CD-ROM enhanced the content with the theory of the Financial Operating Cycle, and based upon responses to questions displayed appropriate content, as above. The user has the additional option of emailing the results to a Business Banking Manager. This content is captured in a database that has various management tools for Westpac staff to respond to the clients specific responses collected through the CD-ROM.

Teller training is a series of video customer scenarios where the teller in training is required to respond with correct assumptions/services based on the video scenario presented to them.

Crossroads has developed 5 CD-ROMs and Teller Training for Westpac Westpac Online Banking (Internal Training Vehicle) Westpac Online Banking (Internal Marketing Vehicle) Westpac ESS (Internal Application Training Vehicle) Westpac eBuy (Internal Application Training Vehicle) Westpac Optimise (External Business Banking CD-ROM) Westpac Online Banking CD-ROM Crossroads developed the Westpac Online Banking training CD-ROM. The CD-ROM has been developed utilising Macromedia Director. The CD-ROM content covers some 80 sample pages from the Westpac website. The objective of the CD-ROM was as a training and familiarisation vehicle for internal staff to raise their awareness of the facilities and functions available to Westpac customers through the Westpac website. Westpac Online Banking CD-ROM This version of the CD-ROM augmented the CD-ROM above and was specifically aimed at educating the branch staff on the benefits to be gained by customers taking advantage of the features provided by Internet banking. The CD-ROM was developed utilising Macromedia Director. The CD-ROM content covers some 50 sample pages from the Westpac website. Westpac ESS CD-ROM Crossroads developed the Westpac ESS training CD-ROM. The CD-ROM has been developed utilising Macromedia Director. The CD-ROM content covers training aspects for an internal computer system utilised by staff in their day to day work environment. The content covered the menu structure of the application, detailing the purpose for each screen, with examples of the filling-in and usage of screens with movie screen capture examples. Westpac eBuy CD-ROM Crossroads developed the Westpac eBuy training CD-ROM. The CD-ROM has been developed utilising Macromedia Director. The CD-ROM content covers training aspects for an internal Intranet/Internet based computer system utilised by staff in their day to day work environment. The content covered the menu structure of the application, detailing the purpose for each screen, with examples of the filling-in and usage of screens with movie screen capture examples. Westpac Optimise CD-ROM Crossroads developed the Westpac Optimise CD-ROM in conjunction with Netx Australia and Integrated Options. The CD-ROM was aimed at small to medium business enterprises, and explained the theory of the Working Capital Cycle. The CD-ROM contained a series of 25 questions, and based on the user response to these questions an overall product offering was built from a logic matrix and displayed in a text scrolling area. This product profile contained explanations of a range of Westpac products, and links to the Westpac website for each of the products for a more detailed explanation/description. A printout of the product offering is also available. The CD-ROM was developed utilising Macromedia Director. >>> Optimise Phase 2 Phase 2 of this CD-ROM enhanced the content with the theory of the Financial Operating Cycle, and based upon responses to questions displayed appropriate content, as above. The user has the additional option of emailing the results to a Business Banking Manager. This content is captured in a database that has various management tools for Westpac staff to respond to the clients specific responses collected through the CD-ROM. Teller Training - Flash Videos Teller training is a series of video customer scenarios where the teller in training is required to respond with correct assumptions/services based on the video scenario presented to them.